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Capabilities
End User Services are service offerings aimed at helping a client's IT/IS
organization provide the best support for their user community. With the
primary focus of providing quality services directly to the end user, the
types of offerings include:
Help Desk Design and Implementation
Based on evaluations of the end user's business needs, PRONETIC works with
the client's IT/IS organizations to design and implement an appropriate
Help Desk solution.
Help Desk Staffing
PRONETIC can provide a staff of Solution Integration Specialists to manage
and operate a client site Help Desk, as well as provide skilled Specialists
to augment the client's existing Help Desk staff.
End User Support
An IT/IS organization exists to provide technical support to a client's end
users. PRONETIC provides trained and experienced Solution Integration
Specialists to handle all of a clients on-site desktop support needs on
various platforms including: Windows, Solaris, Linux and Apple.
OS Upgrades and Migrations
Upgrading client desktop operating systems to the latest version of
Windows/Linux/Solaris/MAC OS. With years of experience doing large-scale
and small-scale OS upgrades and migrations for a number of Houston's Fortune
1000 companies, PRONETIC's Solutions Integration Specialists can provide the
experience and staffing a client requires to make these transitions as smooth
as possible for end users.
Environment Support Documentation
Key to being able to effectively support a client's IT/IS environment is complete
and detailed documentation of the system and application environment. With
overburdened support staff and rapidly changing environments, this documentation
is often lacking. PRONETIC's Specialists, experienced in the need and preparation
of detailed enterprise IT/IS support documentation, can research and produce
this document for the customer. Additionally, PRONETIC provides a structure process
for keeping documentation up-to-date and accurate.
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